FAQs

Tickets for our forthcoming debut show in May 2024 will go on sale soon.

To receive all our 2024 ticket sale news, updates and more, please sign up to our mailing list at the bottom of this page.

Where this is a family show, please make sure that your booking includes at least one adult and one child.

You can book tickets for The Roc-King Club online via SEE Tickets – simply click here. 

If you missed getting tickets the first time around,  sorry they are very limited!. But don’t worry – you can avoid disappointment next time by joining our waiting list. You’ll find more details at the bottom of this page.

Friendly note: All of our tickets are pre-book only you will not be able to purchase tickets on the day.

Oh yes, you really do! Please print out your ticket or have it on your phone to show us when you arrive. That way you’ll have the smoothest possible entrance to the hottest show in town!

First of all, check your junk and spam folders for your confirmation email. If it’s not there, we suggest checking your account on the SEE tickets platform. If you still haven’t got your tickets, look up SEE’s customer service self-serve area here.

Your fabulous and exclusive ticket includes:

• Entry to The Roc-King Club on your allotted date and time to enjoy a three hour immersive theatre performance and live entertainment for all the family. Your experience begins as soon as you step through the door. 
• One personalised invitation per booking. 
• A delicious three course meal, with a welcome drink for each guest - Click here to view the menu.

The Roc-King Club’s fantastical experience starts at home where we send our first piece of magic straight to your door! We’ll post your specially personalised invitation to you shortly after you’ve booked your tickets.

For each booking you make, you’ll receive a personalised invitation box for the whole family, containing a wondrous scroll invitation and a Knights’ Code Guide. 

While you’re booking your tickets, you can fill in all the names you want us to put on your invitation. We don’t want to miss anyone out, so please do complete this.

We can only store the single address you give us during the booking process so unfortunately, we can’t send your invitation to separate addresses. 

If you haven’t received your invitation five days before your show, please email us at enquiries@theroc-kingclub.com. 

We’re thrilled to be offering an introductory offer which sees our cool Club tables of 10 cost £155 per person. 

Our sensational private tables for six or four people cost £170 per person. Please note that you must buy all tickets on a private table in one single transaction.

There’s no charge for infants under one (100% gorgeousness discount) but please be sure to select an infant ticket when you’re booking your tickets. Please note that under one’s ticket’s do not include a meal. Should you wish for your under one to have a meal, please book a child’s ticket. 

We offer a 50% discount for Personal Assistance concession tickets – you can find out more about this under ‘Accessibility’. 

Prices will increase to £180 per person for our private tables, and £165 per person for our club tables at the end of the introductory offer. 

Club Tables of 10 

• Our Club tables of 10 are perfect for guests who may enjoy sharing a table with others. Friendship is at the heart of The Roc-King club and so these tables have been designed for multiple groups to enjoy with others. Remember, it’s a family show, so each booking must include (at least) one adult and one child.

Although you may be sharing a table, your food is served individually with plenty of privacy. If you’re in a group of more than 10 people, we can’t guarantee that you’ll sit together. 

Private tables of 4 and 6 

• Private club tables are extremely limited and are specially designed for families who’d like a more intimate dining experience. These tables go fast, so don’t hang about! Remember, you need to buy all tickets for private tables in a single transaction.

We designed our show for all ages, so that every generation can enjoy the magic! Since the three hour show involves full West End production values as well as live entertainment and immersive performances, we think it will particularly engage and excite children aged 6-12. Younger children may not understand everything that’s going on. However, they are likely to find the characters, the colourful scenery and the action sequences loads of fun and really entertaining. 

Disclaimer 

Please note that the story is light-hearted however, The Roc-King Club is an immersive dining experience with roaming actors, loud sound effects and flashing lights. Some children (particularly younger ones) may be sensitive to these or find the effects upsetting so your discretion is appreciated. 

You can find out more about our technical effects and how they may affect your visit here.

Infants under 12 months old are so cute that they can definitely come for free! However, you’ll need to book an infant ticket, which you’ll find during the booking process. Please note that infant tickets don’t include a meal but they do count towards your maximum table capacity (babies take space too!). 

In essence, health and safety rules mean that guests of all ages, however small and cuddly, need to have a ticket. And do please remember that it’s a family show, so every booking needs to include at least one adult and one paid child ticket. Also, please be sure that you have a responsible adult supervising children in your party at all times. 

Of course! During the booking process you’ll find an option that lets you specify how many highchairs you need.

Absolutely, yes. We’ll provide a cloakroom at the venue where you can check in your coats, bags and prams during the show. 

You will be able to bring the pram into the building, however due to the nature of our immersive show and for safety reasons, they will not be allowed into the main hall. They must be checked into the cloakroom mentioned above.

If you’ve lost something or realise that you’ve left something behind after leaving us, please talk to one of our team at the venue or email us at enquiries@theroc-kingclub.com.

On the SEE Tickets site you can choose the number of seats you need for your group. 

At The Roc-King Club we have two table types:

Our Private dining tables are designed for groups who want a more intimate dining experience. They seat four or six people and are limited in number, so sell out quickly. If you’d like a Private table, you need to buy the entire table in one transaction. 

Our Club tables consist of 10 seats each; depending on the size of your group, you may be sharing your table with others. Please see our table details above.

When you check in at the venue, one of our team will give you your table number(s). The Roc-King staff will then escort you to your table. For a seamless experience for all, tables are allocated before arrival.

Once booked, All tickets are strictly non-refundable. 

Tickets cannot be transferred, exchanged or refunded once purchased, other than for the reasons set out in our terms and conditions.  

Full information about our Terms and Conditions can be found by clicking here. We strongly recommend that you review these terms and conditions before you make a booking.

Refund protection 

Our Ticketing partner SEE tickets offers a Refund Protection through TicketPlan as part of your booking, subject to a fee. We strongly recommend that you include this option when making your booking, as this will protect you against being unable to attend due to any reason stated in the Ticketplan terms and conditions. Full details are included in the TicketPlan Refund protection terms and conditions, available here which we advise you to read before purchasing and then retain.

By purchasing TicketPlan Refund Protection, your tickets are refundable subject to the terms and conditions of TicketPlan. Please note that the TicketPlan Refund Protection fee is non-refundable, this includes being unable to attend due to the cancellation of the event.

Ticketplan Refund Protection can only be purchased at the time of booking. You will not be able to add it to your booking retrospectively.

Sorry, no. Tickets are issued for specific shows and can’t be transferred to other dates or times. If you need to cancel, please check our refund and cancellation policy above.

As soon as you’ve finished paying, you’ll receive a confirmation notification on SEE tickets. You’ll also receive a separate email with copies of all the tickets you’ve bought. A few weeks after booking we’ll post your specially personalised invitation to you!

The Roc-King Club is an event that strives to be fully inclusive and we’ve gone to great lengths to spread the magic by making our show accessible and enjoyable to as many guests as we can. This includes guests with accessibility requirements and additional needs. 

If one or more members of your group has additional access needs, please contact us directly at access@theroc-kingclub.com so that you can explain the exact nature of your requirements. One of our team will be able to advise and explain everything we can do for you. You’ll then be able to decide yourself whether the event is suitable for you and your group. 

For more information, please visit our accessibility page here. 

Please be advised, as part of the magical experience, our show features special effects, including a safe theatrical fog, haze, strobe lights, pyrotechnics, confetti, sudden loud music, sound FX and dazzling special effects. 

Whilst guests remain seated throughout the experience, please note that, when moving around the venue we may have areas of low level lighting and uneven floor levels. 

We recommend speaking with a member of our team at access@theroc-kingclub.com for specific details about the show you are attending and how we can help you during your visit. 

Yes. Our venue, Porchester Hall, has a fully accessible point of entry via the service road to the side of the building. Before each event begins, we’ll make every effort to ensure that the necessary arrangements are in place for all our guests with accessibility requirements. 

For health and safety reasons, we require every guest to check in so please don’t try to use the service lift alone to enter the building. During check-in, one of our team will assist you to our access point which takes you directly to the main hall.

The venue has a service lift to help guests with accessibility requirements to access the main hall, the toilets and the cloak room. One of our team will always be on hand to help where necessary. 

We also offer spaces for wheelchair users. Please email us at access@theroc-kingclub.com to make your arrangements.

Yes we do! We understand some guest may need some extra assistance for these guests, so we offer a 50% discount on Personal Assistance tickets. These are available for all our shows. 

You’ll need to show a Personal Assistance ticket when you check in so it’s essential to specify that you need one during the booking process. You can’t buy Personal Assistance tickets when you’re checking in on the day of the event that you have booked. 

You can read more about this on our accessibility page here.

No, sorry, there’s no free parking near the venue. It’s definitely worth planning ahead and allowing lots of time for parking before you arrive so that you don’t miss any of the show!

The Roc-King Club is being held at Porchester Hall, Porchester Rd, London W2 5HS.

The closest Underground stations are Royal Oak, Bayswater, Queensway, Notting Hill Gate, Lancaster Gate and Paddington. 

Please allow lots of time in case of any travel disruptions – we don’t want you to miss the show!

Absolutely, we can’t wait to meet you! From the second you arrive you’ll be greeted by our Roc-King Club team and looked after throughout your visit.

Yes. You can only enter Porchester Hall through the main entrance on Porchester Road. From the road it’s easy to see the doors leading to the hall.

Magic doesn’t wait, so the immersive Roc-King Club experience starts promptly at the time shown on your ticket. Doors will open 30 minutes beforehand to give you time to check in and use the toilets and/or cloakroom. 

Of course, we’ll make every effort to bring all our guests out of the cold and inside the building as quickly as we can. However, it’s possible that there may be a short queue outside so we advise you to check the weather and wrap up warmly! 

Sure as Knight follows Day, The Roc-King Club experience starts promptly at the time on your ticket and we really want you to enjoy it all! 

If you do arrive late, our team will meet and greet you and they’ll do their best to let you into the hall at the next possible opportunity. However, the show involves complicated logistics and a careful timetable, so we can’t guarantee that late arrivals will get in. Also, latecomers can’t claim a refund. 

Allow lots of time to get here to avoid even the tiniest chance of disappointment.

This question applies to EVERYBODY because the fun starts at home! 

A big part of The Roc-King Club experience is dressing up at home. This is your chance to be as fancy, funky and fabulous as you want for the most marvellous occasion. You’ll be enjoying a banquet, so you’ll want to make an impression, right? And since this is the Hottest Ticket In Town (and that’s official), why not dress your best?

If you’ve been looking for that one, very special event that gives the whole family the perfect excuse to get dressed up, The Roc-King Club is ideal! 

Before you finalise your outfit, it’s worth remembering that Porchester Hall is a moderately warm indoor venue. We can’t control the temperature in the venue, though, so please bear in mind the time of year.

Just think delicious! 

We have a set menu for all our guests. For more information, including the free welcome drink we’ll be offering you, please visit our menu page here (you can also find the menu allergens here).

We’ll also be selling cocktails & mocktails – you can order these easily in the usual way from our waiting staff.  Please note that we are a contactless payment only venue, and do not accept cash.

Sorry, no. We don’t allow anybody to bring extra food or drink into the venue. 

We cater for all 14 allergens as described by the Food Standards Agency. While you’re booking your tickets, you’ll find an option that lets you note any dietary requirements and/or allergens that our catering team should know about. 

In addition to this, if anybody in your group has any dietary requirements, please let us know at least 10 days before you arrive so that our catering team can do their best to make the necessary arrangements. However, please be aware that we can’t guarantee that there won’t be any cross-contamination in our kitchen. To let us know about any dietary requirements please contact us at food@theroc-kingclub.com.

We have a Challenge 25 policy for anybody who wants to buy alcohol at The Roc-King Club. This means that we may ask you to prove your age by showing us one of these:  

• Your proof of age card bearing the ‘Pass’ hologram symbol
• Your UK photo driving licence
• Your passport

Please note that only drinks bought at The Roc-King Club can be consumed on site.

Yes, of course – how could you not? Please do feel free to use your phone to capture special moments throughout your experience. Better still, we’d love you to share your Club pictures while you’re with us – be sure to tag our Facebook, Twitter, TikTok and Instagram pages @theroc.kingclub or use the hashtag #theRocKingClub.

Unfortunately, we don’t allow filming or flash photography during our shows.

If there’s anything we can do to help, please let us know – our friendly team is always on hand to answer any questions you may have. You can contact us at enquiries@theroc-kingclub.com.

Albie’s Hub is like a warm hug – it is a quite relaxed area away from the main hall, dedicated to guests who may be feeling overwhelmed and wish to leave their tables. The hub has been carefully designed to provide an opportunity for our younger guests who would benefit from a more relaxed environment. During our show, a member of The Roc-King team will always be on hand to assist you down to Albie’s hub.  

The Roc-King Club is all about treating your loved ones to a magical experience  We’re thrilled to offer s  20% off tickets to The Roc-King Club for NHS and forces workers! 

To claim the discount, simply send an email request, including a copy of your valid NHS picture ID to enquiries@theroc-kingclub.com and we will issue you with a discount code, for you to complete your booking online*. 

*Please bring your NHS ID with you on the night of the event to present with your valid Roc-King Club ticket.